Cloud360 Refund & Quality Guarantee
At Cloud360, we stand behind the quality of our training and consulting services. We believe in building
long-term partnerships based on value. If our services do not meet your expectations, our refund policy
is designed to protect your investment while ensuring fair usage of our resources.
1. The 30-Day "Confidence" Guarantee
We offer a 100% No-Questions-Asked Refund for all standard retail courses and individual training
modules purchased directly through our portal.
- Eligibility Window: You may request a full refund within 30 days of your initial purchase date.
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The "Fair Use" Clause: To protect our trainers and intellectual property, refunds are only
applicable if less than 25% of the course content has been consumed or accessed. This ensures
students can evaluate the quality without utilizing the entire curriculum for free.
2. How to Request Your Refund
We’ve removed the red tape. To initiate a refund:
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Email: Send a short note to support@cloud360.co from your registered email address.
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Processing: Once confirmed, your refund will be credited back to your original payment method
(Bank Account, Credit Card, or Wallet) within 5–7 business days.
3. Vendor Protections & Limitations
To maintain the integrity of our specialized consulting and enterprise services, the following conditions
apply:
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Custom & Enterprise Agreements: Refunds do not apply to custom SOWs (Statements of Work),
private corporate batch trainings, or enterprise-tier plans, as these involve dedicated resource
allocation.
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Exam Vouchers & Third-Party Fees: Any fees paid for official Microsoft Certification vouchers or
third-party lab environments are non-refundable once the voucher code has been issued or the lab
has been activated.
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Abuse Prevention: To prevent "subscription hopping," the 100% refund policy is limited to one per
customer. Subsequent purchases by the same individual/entity are considered final.
4. Service Access Post-Refund
Upon the initiation of a refund:
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Access to the specific course material, community forums, and Cloud360-exclusive certificates will
be revoked immediately.
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Any digital credentials or "Badges" earned for that specific course will be invalidated.
