MB-280T02: Empower Sellers with Dynamics 365 Sales and Microsoft 365 Copilot for Sales Training

Course Prerequisites

• A basic understanding of Microsoft Dynamics 365 Sales or any CRM system.
• Familiarity with Microsoft 365 and its suite of productivity tools (Word, Excel, Outlook, Teams).
• Experience in sales operations, business processes, or customer relationship management would be beneficial but is not mandatory.
• The course is designed for professionals at all levels who are looking to optimize their sales strategies using AI-powered tools and automation.

Learning Objectives

By the end of this course, you will be able to:

1. Implement Dynamics 365 Sales to manage customer relationships, streamline the sales process, and improve team performance.
2. Leverage AI-driven insights from Microsoft 365 Copilot to provide contextual recommendations and content creation that empowers sellers to make faster, data-driven decisions.
3. Automate routine sales tasks such as lead qualification, follow-ups, and reporting to increase efficiency and allow sales teams to focus on high-value activities.
4. Configure sales processes within Dynamics 365 Sales, including pipeline management, forecasting, and tracking customer interactions.
5. **Integrate Microsoft 365 Copilot with Dynamics 365 to assist sellers in creating proposals, writing emails, and summarizing meetings or sales calls quickly and accurately.
6. Enhance collaboration across teams by using Microsoft Teams, Outlook, and other Microsoft tools alongside Dynamics 365 Sales for seamless information sharing and task management.
7. Prepare for the MB-280T02 certification exam with practical exercises, scenario-based learning, and in-depth reviews of Sales functionality and AI-powered tools within Microsoft 365 Copilot.

Target Audience

This course is ideal for:

• Sales Professionals and Sales Managers who want to leverage Dynamics 365 Sales and Microsoft 365 Copilot to optimize their sales processes and enhance productivity.
• Sales Operations Managers and CRM Consultants looking to implement AI-driven insights and automation within the Sales ecosystem to improve team efficiency.
• Business Analysts and IT Professionals aiming to understand how to configure, optimize, and integrate Dynamics 365 Sales and Microsoft 365 Copilot to drive sales performance.
• Sales Enablement Specialists interested in utilizing Microsoft 365 Copilot to assist sellers with personalized insights and recommendations.
• Individuals preparing for the MB-280T02 certification exam to become proficient in Dynamics 365 Sales and Microsoft 365 Copilot for enhanced sales performance.