MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant Training

Course Prerequisites

• Familiarity with the Microsoft Dynamics 365 ecosystem and basic knowledge of customer relationship management (CRM) or enterprise resource planning (ERP) systems.
• Experience with retail management or e-commerce platforms is helpful but not required.
• Basic understanding of business process analysis, workflow management, and data modeling.
• While prior experience with Microsoft Dynamics 365 is beneficial, the course is suitable for those looking to specialize in Commerce functionality.

Learning Objectives

By the end of this course, you will be able to:

1. Configure Dynamics 365 Commerce to meet business requirements, including setting up retail and e-commerce environments for online and in-store operations.
2. Create and manage product catalogs, pricing, promotions, and inventory management to ensure consistency and flexibility across all sales channels.
3. Set up payment and shipping options, enabling smooth transaction processes and improved customer satisfaction.
4. Design customer experiences by configuring personalization features, managing customer profiles, and ensuring that data flows seamlessly across different sales and service channels.
5. Implement and configure point-of-sale (POS) systems, integrating them with online operations to ensure smooth and unified retail transactions.
6. Leverage data and reporting tools within Dynamics 365 Commerce to monitor and analyze retail performance, identify trends, and optimize strategies.
7. Prepare for the MB-340T00 certification exam with real-world case studies, hands-on labs, and thorough reviews of key Commerce configuration concepts.

Target Audience

This course is ideal for:

• Functional Consultants and Business Analysts who are responsible for implementing and optimizing Dynamics 365 Commerce solutions for retail and e-commerce environments.
• E-commerce Managers and Retail Managers looking to better understand the technical configuration and customization of Dynamics 365 Commerce to enhance customer engagement and streamline operations.
• Project Managers and System Implementers who are involved in the deployment of Microsoft Dynamics 365 Commerce across multiple business units.
• IT Professionals and Consultants seeking to expand their skills in retail and e-commerce solutions using Microsoft Dynamics 365 Commerce.
• Individuals preparing for the MB-340T00 certification exam to become a certified Microsoft Dynamics 365 Commerce Functional Consultant.