MS-4015: Build Custom Agents for Microsoft Teams

Course Prerequisites

• Basic knowledge of Microsoft Teams and its features.
• Familiarity with Microsoft Power Platform (especially Power Automate and Power Virtual Agents).
• Experience with bot development and/or Microsoft Bot Framework is recommended but not required.
• Familiarity with basic coding concepts and JavaScript or C# for development (preferred but not mandatory).
• Familiarity with Azure and Azure Bot Services is beneficial.

Learning Objectives

By the end of the MS-4015: Build Custom Agents for Microsoft Teams course, you will be able to:

1. Understand the architecture of custom agents in Microsoft Teams and the tools required to build, configure, and deploy bots and automated solutions.
2. Develop custom agents using the Microsoft Bot Framework and Power Virtual Agents to integrate AI capabilities into Teams for smarter communication and task automation.
3. Leverage Teams SDK to build bots that respond to user queries, automate tasks, and enhance team collaboration with custom functionalities.
4. Integrate custom agents into Microsoft Teams channels, private chats, and Teams meetings to provide real-time assistance, data retrieval, and decision support.
5. Use Azure Bot Services to host and deploy your custom agents, ensuring scalability, reliability, and high performance.
6. Implement authentication and authorization mechanisms for custom agents to securely access Microsoft 365 data and third-party systems.
7. Test, debug, and deploy custom agents in Microsoft Teams, ensuring smooth user interactions and seamless integrations.
8. Monitor and manage bot performance using Teams admin center and other diagnostic tools to ensure smooth functionality across the organization.
9. Extend and customize existing bots by adding more intelligent capabilities, integrating third-party APIs, and enhancing conversational AI features.
10. Implement best practices for security and compliance when developing custom agents and bots for Microsoft Teams to ensure data protection and privacy.

Target Audience

This course is ideal for:

• Developers who want to learn how to build and deploy custom agents (bots and AI assistants) within Microsoft Teams.
• Microsoft Teams administrators who want to customize and extend their Teams environment with intelligent, automated solutions.
• Solution architects looking to design Teams-integrated solutions that leverage custom agents for collaboration, customer service, or automation.
• AI and automation professionals interested in using Microsoft Teams as a platform for deploying virtual agents, chatbots, and intelligent solutions.
• Business analysts or IT consultants interested in using bots and custom agents to improve business workflows in Microsoft Teams.