MB-220T00: Dynamics 365 Customer Insights - Journeys Training

Last Updated: 04-02-2025

Unlock the full potential of customer journey orchestration with the MB-220T00: Dynamics 365 Customer Insights - Journeys Training. This course is designed for professionals who want to understand how to leverage Dynamics 365 Customer Insights to create, manage, and optimize customer journeys that deliver personalized experiences.

Learn how to design and implement dynamic customer journeys, track customer behavior, and use insights to make data-driven decisions. Whether you're working in marketing, customer experience, or customer relationship management, this training will help you transform customer data into actionable insights and tailor experiences across channels. This course also prepares you for the MB-220 certification exam, a valuable credential for professionals looking to specialize in customer journey management with Dynamics 365 Customer Insights.

Schedule & Fee
Learning Objectives
Prerequisites
Target Audience
Course Modules
FAQs

May 30^th - 07^th 09:00 AM - 05:00 PM (CST) Live Online (32 Hrs.)		10% Off $1,280 $1,152 Fast Filling! Hurry Up.
June 01^st - 04^th 09:00 AM - 05:00 PM (CST) Live Online (32 Hrs.)		20% Off $1,280 $1,024
June 08^th - 11^th 09:00 AM - 05:00 PM (CST) Live Online (32 Hrs.)		20% Off $1,280 $1,024
June 08^th - 11^th 09:00 AM - 05:00 PM (CST) Live Online (32 Hrs.) Guaranteed-to-Run		20% Off $1,280 $1,024
June 13^th - 21^st 09:00 AM - 05:00 PM (CST) Live Online (32 Hrs.)		20% Off $1,280 $1,024
June 15^th - 24^th 06:00 PM - 10:00 PM (CST) Live Online (32 Hrs.)		20% Off $1,280 $1,024
June 22^nd - 25^th 09:00 AM - 05:00 PM (CST) Live Online (32 Hrs.) Guaranteed-to-Run		20% Off $1,280 $1,024
June 27^th - 05^th 09:00 AM - 05:00 PM (CST) Live Online (32 Hrs.)		20% Off $1,280 $1,024
July 06^th - 09^th 09:00 AM - 05:00 PM (CST) Live Online (32 Hrs.)		25% Off $1,280 $960
July 11^th - 19^th 09:00 AM - 05:00 PM (CST) Live Online (32 Hrs.)		25% Off $1,280 $960
July 13^th - 16^th 09:00 AM - 05:00 PM (CST) Live Online (32 Hrs.)		25% Off $1,280 $960
July 20^th - 29^th 06:00 PM - 10:00 PM (CST) Live Online (32 Hrs.)		25% Off $1,280 $960
July 25^th - 02^nd 09:00 AM - 05:00 PM (CST) Live Online (32 Hrs.)		25% Off $1,280 $960

Course Prerequisites

Basic understanding of Dynamics 365 Customer Insights or experience with CRM systems.
Familiarity with marketing automation, customer engagement, and campaign management.
No prior experience with Customer Insights - Journeys is required, but knowledge of customer relationship management and data analysis is beneficial.

Learning Objectives

By the end of this course, you will be able to:

Design, build, and manage customer journeys using Dynamics 365 Customer Insights.
Understand customer behavior and data to create tailored journeys for segmented audiences.
Utilize customer data from multiple sources to create highly personalized and effective customer journeys.
Track and optimize customer interactions across channels to improve engagement and retention.
Automate marketing activities such as emails, SMS, and notifications, based on customer actions and journey progress.
Leverage AI-driven insights for decision-making and optimizing journey outcomes.
Prepare for the MB-220 certification exam with hands-on exercises and review of key journey management concepts.

Target Audience

This course is ideal for:

Marketing Professionals seeking to enhance their customer journey management skills using Dynamics 365.
Customer Experience Managers looking to understand how to design and optimize journeys for better engagement.
CRM Consultants and Business Analysts wanting to deepen their expertise in customer insights and personalization.
Customer Success Managers who want to improve customer retention through targeted journeys.
Individuals preparing for the MB-220 certification exam.

Course Modules

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