MB-220T00: Dynamics 365 Customer Insights - Journeys Training

Last Updated: 04-02-2025

Unlock the full potential of customer journey orchestration with the MB-220T00: Dynamics 365 Customer Insights - Journeys Training. This course is designed for professionals who want to understand how to leverage Dynamics 365 Customer Insights to create, manage, and optimize customer journeys that deliver personalized experiences.

Learn how to design and implement dynamic customer journeys, track customer behavior, and use insights to make data-driven decisions. Whether you're working in marketing, customer experience, or customer relationship management, this training will help you transform customer data into actionable insights and tailor experiences across channels. This course also prepares you for the MB-220 certification exam, a valuable credential for professionals looking to specialize in customer journey management with Dynamics 365 Customer Insights.

Schedule & Fee
Learning Objectives
Prerequisites
Target Audience
Course Modules
FAQs

Schedule	Learners	Course Fee (Incl. of all Taxes)	Register Your Interest
February 28^th - 08^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		10% Off $1,280 $1,152 Fast Filling! Hurry Up.
March 02^nd - 05^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		20% Off $1,280 $1,024
March 09^th - 12^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		20% Off $1,280 $1,024
March 14^th - 22^nd 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		20% Off $1,280 $1,024
March 16^th - 25^th 06:00 AM - 10:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		20% Off $1,280 $1,024
March 16^th - 19^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours) Guaranteed-to-Run		20% Off $1,280 $1,024
March 23^rd - 26^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours) Guaranteed-to-Run		20% Off $1,280 $1,024
March 28^th - 05^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		20% Off $1,280 $1,024
April 06^th - 09^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		25% Off $1,280 $960
April 11^th - 19^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		25% Off $1,280 $960
April 13^th - 16^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		25% Off $1,280 $960
April 20^th - 29^th 06:00 AM - 10:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		25% Off $1,280 $960

Course Prerequisites

Basic understanding of Dynamics 365 Customer Insights or experience with CRM systems.
Familiarity with marketing automation, customer engagement, and campaign management.
No prior experience with Customer Insights - Journeys is required, but knowledge of customer relationship management and data analysis is beneficial.

Learning Objectives

By the end of this course, you will be able to:

Design, build, and manage customer journeys using Dynamics 365 Customer Insights.
Understand customer behavior and data to create tailored journeys for segmented audiences.
Utilize customer data from multiple sources to create highly personalized and effective customer journeys.
Track and optimize customer interactions across channels to improve engagement and retention.
Automate marketing activities such as emails, SMS, and notifications, based on customer actions and journey progress.
Leverage AI-driven insights for decision-making and optimizing journey outcomes.
Prepare for the MB-220 certification exam with hands-on exercises and review of key journey management concepts.

Target Audience

This course is ideal for:

Marketing Professionals seeking to enhance their customer journey management skills using Dynamics 365.
Customer Experience Managers looking to understand how to design and optimize journeys for better engagement.
CRM Consultants and Business Analysts wanting to deepen their expertise in customer insights and personalization.
Customer Success Managers who want to improve customer retention through targeted journeys.
Individuals preparing for the MB-220 certification exam.

Course Modules

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