MB-240T00: Microsoft Dynamics 365 Field Service Training

Last Updated: 04-02-2025

Unlock the power of Microsoft Dynamics 365 Field Service with MB-240T00 Training. This course is designed to help you streamline and optimize your field service operations, ensuring that your team delivers exceptional service while maximizing efficiency. Learn how to manage service agreements, schedule work orders, optimize resource utilization, and provide personalized customer experiences—all within the Dynamics 365 Field Service platform.

Through hands-on exercises and real-world scenarios, you'll explore key features such as work order management, scheduling and dispatching, inventory management, and mobile capabilities. This training also prepares you for the MB-240 certification exam, giving you the skills to become a certified Microsoft Dynamics 365 Field Service professional.

Schedule & Fee
Learning Objectives
Prerequisites
Target Audience
Course Modules
FAQs

Schedule	Learners	Course Fee (Incl. of all Taxes)	Register Your Interest
February 28^th - 08^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		10% Off $1,280 $1,152 Fast Filling! Hurry Up.
March 02^nd - 05^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		20% Off $1,280 $1,024
March 09^th - 12^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		20% Off $1,280 $1,024
March 14^th - 22^nd 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		20% Off $1,280 $1,024
March 16^th - 25^th 06:00 AM - 10:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		20% Off $1,280 $1,024
March 16^th - 19^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours) Guaranteed-to-Run		20% Off $1,280 $1,024
March 23^rd - 26^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours) Guaranteed-to-Run		20% Off $1,280 $1,024
March 28^th - 05^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		20% Off $1,280 $1,024
April 06^th - 09^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		25% Off $1,280 $960
April 11^th - 19^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		25% Off $1,280 $960
April 13^th - 16^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		25% Off $1,280 $960
April 20^th - 29^th 06:00 AM - 10:00 PM (CST) Live Virtual Classroom (Duration : 32 Hours)		25% Off $1,280 $960

Course Prerequisites

Basic understanding of Microsoft Dynamics 365 or previous experience with ERP/CRM systems is recommended.
Familiarity with field service processes such as work order management, resource scheduling, and service agreements is helpful but not required.
No prior experience with Dynamics 365 Field Service is necessary, but general knowledge of customer service and operations is beneficial.

Learning Objectives

By the end of this course, you will be able to:

Set up and configure Dynamics 365 Field Service to manage field operations, including scheduling, dispatching, and work order management.
Optimize resource allocation and scheduling by using AI-powered scheduling and mobile solutions to improve technician efficiency.
Manage service agreements, including contract management, billing, and renewals within Dynamics 365 Field Service.
Track and manage inventory using Dynamics 365 Field Service to ensure field technicians have the right parts and equipment for each job.
Implement remote assistance solutions and utilize IoT (Internet of Things) to enable real-time data and proactive service delivery.
Enhance customer service delivery by providing personalized, data-driven solutions for your field service operations.
Prepare for the MB-240 certification exam with hands-on exercises and review of key field service management features and functionality.

Target Audience

This course is ideal for:

Field Service Managers and Technicians looking to optimize their field service operations using Dynamics 365.
Customer Service Managers seeking to improve service delivery and customer satisfaction through efficient service management processes.
Consultants and Business Analysts who want to deepen their knowledge of field service management and how to implement it using Dynamics 365.
IT Professionals and System Administrators tasked with configuring and maintaining Dynamics 365 Field Service within their organization.
Individuals preparing for the MB-240 certification exam to become certified in Microsoft Dynamics 365 Field Service.

Course Modules

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