MB-280: Microsoft Dynamics 365 Customer Experience Analyst Training

Last Updated: 04-02-2025

Enhance your ability to optimize customer experiences with Microsoft Dynamics 365 Customer Experience in the MB-280 Training. This course is designed for professionals who want to leverage Dynamics 365 to improve customer engagement, streamline customer service, and provide personalized experiences across multiple touchpoints. You will learn how to use the Customer Service, Sales, Marketing, and Field Service modules to create unified and seamless experiences for your customers.

In this hands-on training, you'll dive into customer journey management, customer service operations, and how to use data insights to improve customer satisfaction. Whether you're a customer experience manager, a CRM consultant, or a business analyst, this course will equip you with the knowledge to become proficient in the Dynamics 365 Customer Experience suite and prepare you for the MB-280 certification exam.

Schedule & Fee
Learning Objectives
Prerequisites
Target Audience
Course Modules
FAQs

Schedule	Learners	Course Fee (Incl. of all Taxes)	Register Your Interest
March 02^nd - 06^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 40 Hours)		20% Off $1,600 $1,280 Fast Filling! Hurry Up.
March 07^th - 21^st 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 40 Hours)		20% Off $1,600 $1,280
March 09^th - 13^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 40 Hours)		20% Off $1,600 $1,280
March 16^th - 27^th 06:00 AM - 10:00 PM (CST) Live Virtual Classroom (Duration : 40 Hours)		20% Off $1,600 $1,280
March 16^th - 20^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 40 Hours) Guaranteed-to-Run		20% Off $1,600 $1,280
March 22^nd - 05^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 40 Hours)		20% Off $1,600 $1,280
March 23^rd - 27^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 40 Hours) Guaranteed-to-Run		20% Off $1,600 $1,280
April 06^th - 10^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 40 Hours)		25% Off $1,600 $1,200
April 11^th - 25^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 40 Hours)		25% Off $1,600 $1,200
April 13^th - 17^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 40 Hours)		25% Off $1,600 $1,200
April 20^th - 01^st 06:00 AM - 10:00 PM (CST) Live Virtual Classroom (Duration : 40 Hours)		25% Off $1,600 $1,200

Course Prerequisites

Familiarity with customer relationship management (CRM) and basic customer service concepts.
Basic understanding of Microsoft Dynamics 365 or previous experience with other CRM systems is beneficial.
While prior experience with Dynamics 365 Customer Experience modules is not required, some exposure to sales, marketing, and customer service processes will be helpful.

Learning Objectives

By the end of this course, you will be able to:

Navigate and configure the key Dynamics 365 Customer Experience modules, including Sales, Customer Service, Marketing, and Field Service.
Manage customer interactions across multiple touchpoints, including phone, email, chat, and social media, to deliver personalized customer experiences.
Analyze customer data and segment audiences to improve customer engagement, retention, and satisfaction.
Implement customer journey management to ensure seamless and effective customer experiences through various stages of the buying process.
Configure customer service operations to handle service requests, cases, and incidents efficiently while improving response times.
Leverage AI and analytics within Dynamics 365 Customer Experience to generate actionable insights and improve customer satisfaction.
Prepare for the MB-280 certification exam with practical exercises, labs, and review of key customer experience management concepts.

Target Audience

This course is ideal for:

Customer Experience Managers and Customer Service Leaders who want to optimize customer interactions and service delivery with Dynamics 365.
CRM Consultants looking to specialize in Dynamics 365 Customer Experience and improve customer engagement strategies.
Business Analysts who want to better understand customer data and use insights to enhance the customer journey across channels.
Sales and Marketing Professionals looking to integrate Dynamics 365 into their customer-facing strategies for improved lead management and nurturing.
Individuals preparing for the MB-280 certification exam to become certified as a Microsoft Dynamics 365 Customer Experience Analyst.

Course Modules

Register Your Interest

By Providing your contact details, you agree to privacy policy

Trustpilot

What Our Learners Are Saying

The training, courseware, and lab experience were insightful and valuable. Keep up the great work and learning experience!

Nitish A. Anand – Accenture

Course: SC-200: Microsoft Security Operations Analyst
Date: 15th Jan 2025

The instructor was professional and very content.

Justine Daudi Mlimbilah – Bank of Africa, Tanzania

Course: MD-102: Microsoft 365 Endpoint Administrator
Date: 20th Dec 2024

The instructor was so knowledgeable & humble. Rare to find someone so confident but so down to earth these days. So appreciative to him.”

Mohd. Hassan – Ministry of Finance, UAE

Course: AZ-700: Designing and Implementing Microsoft Azure Networking Solutions
Date: 31st July 2024

Instructor is experienced and knowledgeable in guiding.

Dharshini Mahalaxmi – Dr. MGR Education and Research Institute, Chennai, India

Course: SC-300: Microsoft Identity and Access Administrator
Date: 4th May 2024