MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) Training
Last Updated: 29-06-2026
Unlock the power of Microsoft Dynamics 365 with our MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) Training. This comprehensive course is designed to provide you with a solid foundation in the core capabilities of Dynamics 365 Customer Relationship Management (CRM). Whether you're a business professional, developer, or IT administrator, this training will equip you with the knowledge and skills necessary to leverage Dynamics 365 CRM to streamline processes and improve customer engagement.
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While there are no formal prerequisites for this course, a basic understanding of business processes and familiarity with Microsoft Office applications will help you get the most out of the training. Basic knowledge of customer relationship management concepts is beneficial but not necessary.
Learning Objectives
By the end of this course, you will be able to:
Understand the core components of Dynamics 365 CRM and how they fit into the larger Microsoft ecosystem.
Navigate the Dynamics 365 interface and become familiar with its main features and tools.
Explore Dynamics 365 modules like Sales, Customer Service, Marketing, and Field Service, and understand their functionalities.
Identify and configure entities, views, and dashboards to streamline customer data management.
Understand the integration of Dynamics 365 with other Microsoft applications, such as Power BI and Power Automate.
Configure and customize Dynamics 365 to meet business needs, including basic workflows and security settings.
Prepare for the MB-910 certification exam by reviewing key exam objectives and performing practice exercises.
Target Audience
This course is ideal for:
Business Analysts seeking to implement or improve CRM solutions.
Project Managers and IT Administrators looking to understand the fundamentals of Dynamics 365.
Sales & Marketing Professionals interested in optimizing customer engagement through CRM tools.
Developers exploring customization and configuration features in Dynamics 365.
Beginners or novices who are new to CRM systems and wish to start a career in Dynamics 365.
Course Modules
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Course: MD-102: Microsoft 365 Endpoint Administrator
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Course Prerequisites
Learning Objectives
Target Audience
Course Modules