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MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) Training

Last Updated: 04-02-2025

Unlock the power of Microsoft Dynamics 365 with our MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) Training. This comprehensive course is designed to provide you with a solid foundation in the core capabilities of Dynamics 365 Customer Relationship Management (CRM). Whether you're a business professional, developer, or IT administrator, this training will equip you with the knowledge and skills necessary to leverage Dynamics 365 CRM to streamline processes and improve customer engagement.

Through hands-on learning and expert-led instruction, you'll gain an understanding of Dynamics 365 modules, features, and functionalities, preparing you for the MB-910 certification exam and practical applications in the real world.

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February 28th
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
10% Off
$320
$288
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March 01st
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
20% Off
$320
$256
March 02nd
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
20% Off
$320
$256
March 07th
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
20% Off
$320
$256
March 08th
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
20% Off
$320
$256
March 09th
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
20% Off
$320
$256
March 14th
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
20% Off
$320
$256
March 15th
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
20% Off
$320
$256
March 16th - 17th
06:00 AM - 10:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
20% Off
$320
$256
March 16th
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
Guaranteed-to-Run
20% Off
$320
$256
March 21st
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
20% Off
$320
$256
March 22nd
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
20% Off
$320
$256
March 23rd
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
Guaranteed-to-Run
20% Off
$320
$256
March 28th
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
20% Off
$320
$256
March 29th
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
20% Off
$320
$256
April 04th
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
25% Off
$320
$240
April 05th
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
25% Off
$320
$240
April 06th
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
25% Off
$320
$240
April 11th
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
25% Off
$320
$240
April 12th
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
25% Off
$320
$240
April 13th
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
25% Off
$320
$240
April 18th
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
25% Off
$320
$240
April 19th
09:00 AM - 05:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
25% Off
$320
$240
April 20th - 21st
06:00 AM - 10:00 PM (CST)
Live Virtual Classroom (Duration : 8 Hours)
25% Off
$320
$240

Course Prerequisites

While there are no formal prerequisites for this course, a basic understanding of business processes and familiarity with Microsoft Office applications will help you get the most out of the training. Basic knowledge of customer relationship management concepts is beneficial but not necessary.

Learning Objectives

By the end of this course, you will be able to:

  1. Understand the core components of Dynamics 365 CRM and how they fit into the larger Microsoft ecosystem.
  2. Navigate the Dynamics 365 interface and become familiar with its main features and tools.
  3. Explore Dynamics 365 modules like Sales, Customer Service, Marketing, and Field Service, and understand their functionalities.
  4. Identify and configure entities, views, and dashboards to streamline customer data management.
  5. Understand the integration of Dynamics 365 with other Microsoft applications, such as Power BI and Power Automate.
  6. Configure and customize Dynamics 365 to meet business needs, including basic workflows and security settings.
  7. Prepare for the MB-910 certification exam by reviewing key exam objectives and performing practice exercises.

Target Audience

This course is ideal for:

  • Business Analysts seeking to implement or improve CRM solutions.
  • Project Managers and IT Administrators looking to understand the fundamentals of Dynamics 365.
  • Sales & Marketing Professionals interested in optimizing customer engagement through CRM tools.
  • Developers exploring customization and configuration features in Dynamics 365.
  • Beginners or novices who are new to CRM systems and wish to start a career in Dynamics 365.

Course Modules

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