MS-220T00: Troubleshoot Microsoft Exchange Online

Last Updated: 04-02-2025

The MS-220T00: Troubleshoot Microsoft Exchange Online course is designed for IT professionals, Exchange administrators, and support specialists who want to develop the skills necessary to troubleshoot and resolve issues in Microsoft Exchange Online. This course dives deep into the tools, processes, and techniques required to effectively diagnose and fix common problems within the Exchange Online environment. Whether you're dealing with issues related to mail flow, security, email delivery, calendaring, or user access, this course provides comprehensive guidance on how to approach and resolve these challenges. Learn the best practices for proactive monitoring, diagnostic tools, and troubleshooting strategies to ensure a smooth and efficient Exchange Online experience for your users.

Schedule & Fee
Learning Objectives
Prerequisites
Target Audience
Course Modules
FAQs

Schedule	Learners	Course Fee (Incl. of all Taxes)	Register Your Interest
December 21^st - 28^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 24 Hours)		10% Off $960 $864 Fast Filling! Hurry Up.
December 22^nd - 24^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 24 Hours) Guaranteed-to-Run		10% Off $960 $864
January 03^rd - 10^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 24 Hours)		20% Off $960 $768
January 05^th - 07^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 24 Hours)		20% Off $960 $768
January 11^th - 18^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 24 Hours)		20% Off $960 $768
January 12^th - 14^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 24 Hours)		20% Off $960 $768
January 19^th - 26^th 06:00 AM - 10:00 PM (CST) Live Virtual Classroom (Duration : 24 Hours)		20% Off $960 $768
January 26^th - 28^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 24 Hours) Guaranteed-to-Run		20% Off $960 $768

Course Prerequisites

A foundational understanding of Microsoft Exchange Online and Microsoft 365 services.
Familiarity with Microsoft Exchange Online Administration and basic email protocols like SMTP, IMAP, and POP.
Experience with PowerShell for managing Exchange Online and other Microsoft 365 services is helpful but not required.
General knowledge of cloud services, networking fundamentals, and security concepts related to email systems will be beneficial.

Learning Objectives

By the end of the MS-220T00: Troubleshoot Microsoft Exchange Online course, you will be able to:

Diagnose and resolve common issues in Exchange Online, including email delivery problems, mail flow issues, and user access difficulties.
Utilize Exchange Online troubleshooting tools such as the Microsoft 365 admin center, Exchange Online PowerShell, and Message Trace to investigate and identify the root causes of issues.
Monitor and troubleshoot mail flow to ensure that emails are delivered correctly and that there are no disruptions in communication.
Troubleshoot authentication and authorization issues for users, including multi-factor authentication (MFA) and permissions problems in Exchange Online.
Understand and resolve calendar synchronization issues and calendar-related problems in Outlook and Exchange Online.
Address security concerns such as malware and phishing attacks, and troubleshoot security-related alerts and compliance issues.
Resolve email routing issues within hybrid environments involving both on-premises Exchange and Exchange Online configurations.
Troubleshoot mobile device synchronization and other client access issues across devices and platforms.
Work with service health notifications and incident reports to resolve service outages and ensure uptime in Exchange Online.
Implement best practices for proactive monitoring, troubleshooting workflows, and troubleshooting escalation in an Exchange Online environment.

Target Audience

This course is ideal for:

Exchange Online administrators who are responsible for managing and maintaining Exchange Online environments and want to enhance their troubleshooting skills.
IT professionals who support Microsoft 365 services and need to troubleshoot Exchange Online issues.
Helpdesk support and technical support teams who handle user issues related to email delivery, calendar synchronization, and other Exchange Online functions.
System administrators and network administrators looking to deepen their knowledge of Exchange Online troubleshooting processes and tools.
Consultants or technical architects who design and manage Microsoft 365 implementations and need advanced troubleshooting capabilities for Exchange Online.

Course Modules

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