MS-740: Troubleshooting Microsoft Teams

Course Prerequisites

• Basic understanding of Microsoft 365 and Microsoft Teams.
• Familiarity with Teams administration and basic troubleshooting skills.
• Experience with Microsoft PowerShell and other admin tools is helpful but not required.
• A general understanding of networking and network troubleshooting.

Learning Objectives

By the end of the MS-740: Troubleshooting Microsoft Teams course, you will be able to:

1. Identify common Microsoft Teams issues and understand the root causes of call quality, connectivity, and performance problems.
2. Use diagnostic tools like the Microsoft Teams Admin Center, Teams PowerShell, and Call Quality Dashboard to monitor, diagnose, and resolve issues.
3. Resolve sign-in and authentication issues with Teams and related Microsoft 365 services, including Azure Active Directory integration.
4. Troubleshoot audio, video, and meeting-related issues in Teams, ensuring high-quality communication experiences for end-users.
5. Optimize network settings and troubleshoot performance issues related to latency, bandwidth, and QoS (Quality of Service) settings for Teams calls.
6. Diagnose and resolve issues related to Teams devices, such as headsets, cameras, and conferencing hardware, for seamless collaboration.
7. Investigate and resolve chat and file-sharing issues, including troubleshooting problems with Teams channels, direct messages, and document sharing.
8. Manage Teams configuration settings and resolve problems related to Teams policies, user settings, and app configuration.
9. Handle Teams client issues on desktop, mobile, and web versions, including installation, performance, and syncing problems.
10. Apply troubleshooting strategies for Teams meetings, including audio and video settings, bandwidth, and system performance optimizations.

Target Audience

This course is ideal for:

• Microsoft Teams administrators and IT professionals responsible for managing and supporting Microsoft Teams in an organization.
• Helpdesk and technical support professionals who troubleshoot Microsoft Teams issues regularly and need to deepen their understanding of common problems and resolutions.
• Network engineers and system administrators looking to better understand Teams performance and how to troubleshoot network, device, and configuration issues that impact Teams.
• Teams consultants and collaboration specialists who design and implement Teams solutions and need troubleshooting skills for optimization.
• Business leaders or managers who want to understand how to resolve common Teams issues and optimize communication tools.