MS-740: Troubleshooting Microsoft Teams

Last Updated: 04-02-2025

The MS-740: Troubleshooting Microsoft Teams course is designed for IT professionals, Microsoft Teams administrators, and support engineers who want to master the skills needed to identify, troubleshoot, and resolve common and advanced issues in Microsoft Teams environments. With Teams being a critical tool for collaboration and communication in organizations, being able to quickly resolve connectivity, performance, and functionality issues is essential to ensuring productivity.

In this course, you will learn how to use diagnostic tools, analyze call quality, manage Teams settings, and troubleshoot user experience issues. By the end of the training, you will be equipped with the knowledge and techniques needed to ensure a seamless and productive Teams experience for all users.

Schedule & Fee
Learning Objectives
Prerequisites
Target Audience
Course Modules
FAQs

Schedule	Learners	Course Fee (Incl. of all Taxes)	Register Your Interest
December 21^st - 28^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 24 Hours)		10% Off $960 $864 Fast Filling! Hurry Up.
December 22^nd - 24^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 24 Hours) Guaranteed-to-Run		10% Off $960 $864
January 03^rd - 10^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 24 Hours)		20% Off $960 $768
January 05^th - 07^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 24 Hours)		20% Off $960 $768
January 11^th - 18^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 24 Hours)		20% Off $960 $768
January 12^th - 14^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 24 Hours)		20% Off $960 $768
January 19^th - 26^th 06:00 AM - 10:00 PM (CST) Live Virtual Classroom (Duration : 24 Hours)		20% Off $960 $768
January 26^th - 28^th 09:00 AM - 05:00 PM (CST) Live Virtual Classroom (Duration : 24 Hours) Guaranteed-to-Run		20% Off $960 $768

Course Prerequisites

Basic understanding of Microsoft 365 and Microsoft Teams.
Familiarity with Teams administration and basic troubleshooting skills.
Experience with Microsoft PowerShell and other admin tools is helpful but not required.
A general understanding of networking and network troubleshooting.

Learning Objectives

By the end of the MS-740: Troubleshooting Microsoft Teams course, you will be able to:

Identify common Microsoft Teams issues and understand the root causes of call quality, connectivity, and performance problems.
Use diagnostic tools like the Microsoft Teams Admin Center, Teams PowerShell, and Call Quality Dashboard to monitor, diagnose, and resolve issues.
Resolve sign-in and authentication issues with Teams and related Microsoft 365 services, including Azure Active Directory integration.
Troubleshoot audio, video, and meeting-related issues in Teams, ensuring high-quality communication experiences for end-users.
Optimize network settings and troubleshoot performance issues related to latency, bandwidth, and QoS (Quality of Service) settings for Teams calls.
Diagnose and resolve issues related to Teams devices, such as headsets, cameras, and conferencing hardware, for seamless collaboration.
Investigate and resolve chat and file-sharing issues, including troubleshooting problems with Teams channels, direct messages, and document sharing.
Manage Teams configuration settings and resolve problems related to Teams policies, user settings, and app configuration.
Handle Teams client issues on desktop, mobile, and web versions, including installation, performance, and syncing problems.
Apply troubleshooting strategies for Teams meetings, including audio and video settings, bandwidth, and system performance optimizations.

Target Audience

This course is ideal for:

Microsoft Teams administrators and IT professionals responsible for managing and supporting Microsoft Teams in an organization.
Helpdesk and technical support professionals who troubleshoot Microsoft Teams issues regularly and need to deepen their understanding of common problems and resolutions.
Network engineers and system administrators looking to better understand Teams performance and how to troubleshoot network, device, and configuration issues that impact Teams.
Teams consultants and collaboration specialists who design and implement Teams solutions and need troubleshooting skills for optimization.
Business leaders or managers who want to understand how to resolve common Teams issues and optimize communication tools.

Course Modules

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